Frequently Asked Questions
Here are answers to some common questions. If you have a question not covered here please contact us. We're here to help!
What payment methods do you accept?
Visa, MasterCard and PayPal. We do not except American Express, Dinners Club or echeques
How do I return / exchange an item?
Returns are to be within 7 days of the date of the Belle Creations Invoice and the item is in new, un-worn & un-used condition.
Goods must be returned within 7 days of invoice date receipt supplied. Shipping fees will be credited for manufactures faults only. Goods that have been worn, used, soiled in anyway will not be exchanged.
We will not credit or replace items if you simply change your mind or make a wrong decision. We only replace or credit an item if there is manufactures fault.
Address to send a return is:
PO Box 9021
Harkaway
VIC 3806.
If you are unsure if we will replace an item please contact us before sending. Goods are inspected before packaging to ensure they are in excellent condition.
Is my personal information kept private?
Yes. We do not share, sell or distribute customer information. We use SecurePay with Level 1 Service Provider PCI DSS Compliance who provide the most secure payment platform available in today’s market for online payments.
Within Australia, Yes.
I want to make a purchase but don't have a credit card
PayPal is a safe, quick & easy online payment method that does not require a credit card.
Is it safe to use my credit card online?
Yes. We use SecurePay with Level 1 Service Provider PCI DSS Compliance who provide the most secure payment platform available in today’s market for online payments.
Should you still be wary about submitting credit card information via the internet, please consider the PayPal service.
Yes. If you would rather place your order via telephone, you can contact our office on 03 9769 4293 between 9.00am and 6.00pm AEST Monday to Friday.
Are there any additional charges, duties or taxes?
Not within Australia. If you are ordering from outside Australia there may be taxes levied on your order, consistent with that country's tax structure, however all Australian sales taxes will be removed.
For more information, you should consult your local Customs Authority.
International shipping is available at a flat rate of $25 when buying at retail prices.
Items are shipped via Australia Post Air or Sea Mail. We will contact you with an estimated delivery date for international orders.
All prices and charges are in Australian Dollars.
Are your wallets and clutch bags all made of leather?
Nearly all wallets and clutch bags are made of quality leather. We do have a few PU wallets and clutch bags.
What are the delivery costs and how long does it take?
Shipping is free for retail customers Australia-wide, and takes 3-5 working days.
International shipping is available at a flat rate of $25 when buying at retail prices. All prices and charges are in Australian Dollars. We will contact you with an estimated delivery date for international orders.
Wholesale orders:
$12 Melbourne Metro
$25 Australia-wide when ordered and paid for on the website.
Visit the Become a Reseller page for more information about wholesale ordering.
Still need help?
Please contact us. Remember we are here to help.